Welcome Assistance, Service on EU funding

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PRIVACY POLICY

1- Who is responsible for processing my personal data?

Welcomeurope is the company responsible for the processing of your personal data

In case of questions or to exercise your rights, the user should contact Welcomeurope:

• By email to contact@welcomeurope.com
• By mail: Welcomeurope 161 rue de Montmartre 75002 Paris

2- What data do we collect?

a- Nature and processing of your data collected on our website

Your data is collected in order to provide you free informations on European grants. These personal data may be processed electronically by Welcomeurope.

To this effect, different types of data are collected by Welcomeurope: the data you provide us when you register for our monitoring and training services, and when you request an appointment to benefit of our consulting service.

This data is linked to your identity (surname, first name), your contact details (email, number), your address, your employer.

We also collect and process transaction information in the case of a subscription to our monitoring service, for example, including your bank details.

We collect and store all the information you provide to us via our website and databases, in particular when you create your account for the monitoring service (EuroFunding), when you register for our training courses or when you complete the contact form for our consulting service.

The fields required for the provision of services are clearly identified in a systematic manner. If you do not provide us with the required information, you will not be able to access the services. You may choose not to provide us with non-mandatory information, with the risk that this may make your user experience and personalization of communications less effective.

We use the data you provide to us to allow you to create a member area for our monitoring service and to allow you to fully enjoy it.

Data processing applies as soon as you visit our website and subscribe to our newsletter, monitoring service, training courses or make a contact request for our consulting service.

b- Communication data

In order to improve our different communications (emailing and newsletters) we may collect data such as the correct reception of an email, its opening date and time, a click in an email...

If you do not wish to receive an advertising email from us, you can unsubscribe directly from a newsletter or an emailing.

3- For what aims are my data collected? Welcomeurope collects and processes your personal data in order to:

• To offer you the services available through our website
• Improve and manage your user experience
• Optimize the user relationship
• Propose personalized offers and services
• Manage the complaints you can send to our services

4- How long is my personal data conserved?

Most personal data is saved as long as your account exists or as long as it is necessary to provide the services or to respond to legal obligations.

In addition, if we notice that you have been inactive for more than 36 months, we will stop sending you communications relating to your subscription to our newsletter, for example.

In addition, we may keep in our archives some of the information associated with your account, in particular for analysis purposes. The duration of conservation of this information depends on the purpose for which we collect it and the use we make of it.

We may retain some information for a period after the closure of your account, for example if it is necessary to fulfil our legal obligations or to exercise, defend or assert our rights.

You can request a suppression of your account at any time by email: contact@welcomeurope.com

5- With whom are my data shared?

The navigation data that we collect by creating an account, or the forms that we submit on our website about our services, are destined for all Welcomeurope employees who may use it for their activities, in accordance with the conditions and procedures set out in this Privacy Policy.Your data will never be communicated to any other third party without your prior consent.

6- What are my rights and how can I exercise them?

In accordance with the amended law of 6 January 1978, as well as the General Data Protection Regulations (RGPD), you have the right to query, rectify, delete, limit processing and object.

You can also file a claim with the CNIL.

Finally, you may choose not to provide us with your optional personal information. Please be aware, however, that these may be required to enable you to fully benefit from the services we offer through our site.

Welcomeurope is at your disposal to answer all your questions about privacy and personal data protection.

For any question relating to personal data, you can contact Welcomeurope's Personal Data Protection Officer at the following address: contact@welcomeurope.com specifying the nature of the rights you are requesting to exercise.

You can also send us a letter to the following address: Welcomeurope, 161 rue de Montmartre 75002 Paris.

You can also file a complaint with the CNIL at any time by sending your requests on the website: https://www.cnil.fr/

7- How can I obtain more information on the management of personal data?

Welcomeurope is committed to providing its customers with the highest level of transparency concerning personal data. In this section, you will find all the useful resources you need to learn more about personal data and better understand the common uses of personal data, as well as your different rights:

Mastering your data: https://www.cnil.fr/fr/maitriser-mes-donnees
Understanding your rights: https://www.cnil.fr/fr/comprendre-vos-droits
Take action: https://www.cnil.fr/fr/comprendre-vos-droits

8- Can this policy be modified?

Welcomeurope's privacy policy may be modified. However, any changes to this policy are applicable to your use from the effective date.

All changes made will be effective immediately upon publication of such revisions, you agree to this modified policy. If changes are significant, we will inform our customers by sending a notification to the e-mail address you have provided. We invite you to regularly review our Privacy Policy to ensure that you are aware of the most current version.