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Sectors: Industry, Innovation, New technologies, Research, Telecommunications

Beneficiaries: Corporations, International Organisation, Local and Regional authorities, SMEs

Regions: European Economic Area, European Union

Category: Call for Proposals

References:

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Amount:

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Linkedin:

WE funding – CEF – Allowing…
Funds for: Allowing consumers and traders to resolve disputes without going to court
Main beneficiaries: Public or private entities

Responsible: European Commission

Useful:

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Amorce:

Funds for: Allowing consumers and traders to resolve disputes relating to online purchases of goods and services without going to court
Main beneficiaries: Public or private entities

Priorities and funded actions:

Objectives
– Deployment of eDelivery Access Point(s) (AP);
– Upgrade of the case management/complaints management software in order to support, and duly comply with, the CEF eDelivery standards, and thereby ensuring interoperability with the ODR platform

Priorities
– Enhancing the level of trust in the communication exchanges among participants ultimately facilitating the automation of cases submitted through the ODR Platform