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SMP CONS – Provide financial contributions to organisations representing consumer interests in Members States or offering assistance to consumers in Member States in the form of Alternative Dispute Resolution – 2023

Single Market Programme Consumer - Provide financial contributions to organisations representing consumer interests in Members States or offering assistance to consumers in Member States in the form of Alternative Dispute Resolution aiming at facilitating the consumers' access to effective and efficient alternative dispute resolution entities compliant with Directive 2013/11/EU.

2023-07-18
1 million euro
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Appeal framework

Program Single Market Programme (SMP)
Institution European Commission
Sectors Business & Industry Other Technology & Digital
Beneficiaries State administration & affiliated entities

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Priorities and funded actions

Objective

To facilitate the consumers’ access to effective and efficient alternative dispute resolution entities compliant with Directive 2013/11/EU.

Priorities

  • Priority 1: To raise awareness among consumers and traders and increase consumer trust in ADR
  • Priority 2: To increase accessibility of ADR entities to consumers, including in a crossborder context
  • Priority 3: To improve ADR operational capacity in resolving consumer disputes
  • Priority 4: To incentivise ADR entities to introduce and/or develop digital tools in ADR

Among financed actions

  • Awareness raising on consumer ADR
  • Case handling: development of case management systems
  • Prototyping or purchasing tools based on artificial intelligence
  • Performing statistical analysis of complaints and requests by consumers

Additional information

  • This call for proposals is an open call for proposals.
  • Initial duration of the action: 36 months

Eligibility

  • Be a legal entities (public or private bodies)
  • Be an Alternative Dispute Resolution (ADR) entity notified to the European Commission
Financement
  • Total budget of the call: 1 million euro
  • Co-financing rate: up to 90% of the total eligible costs

 

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