Single Market Programme – Call for proposals for action grants to provide financial contributions to ADR Bodies and RAD Qualified Entities – 2024

Objectives

• To facilitate consumers’ access to effective and efficient alternative dispute resolution bodies
• To build the capacity of qualified entities to efficiently protect consumers’ collective interests

Priorities

• Priority 1: To raise awareness among consumers and traders and increase consumer trust in ADR and Representative Actions
• Priority 2: To support cooperation among ADR and/or Qualified Entities at national, regional and EU levels
• Priority 3: To increase accessibility of ADR, Representative Actions and Qualified Entities to consumers, including in a cross-border context
• Priority 4: To protect vulnerable consumers
• Priority 5: To focus on capacity building, expertise of staff
• Priority 6: To use transparent and innovative digital tools, efficient case handling and good governance

Among financed actions

• Awareness raising campaigns, communication activities and translations
• Creating and supporting of networks among ADR entities and/or Qualified Entities
• Development/procurement of case handling tools
• Trainings for staff
• Study visits to other ADR entities or Qualified Entities
• Organisation of seminars to exchange best practices
• Statistical analysis of consumers’ complaints
• Studies or trainings on identifying mass harm situations, providing relevant legal and economic analyses in the context of representative actions and quantifying consumers’ damage

Eligibility

• Be a legal person
• Be a public or private entity
• Be established in one of the eligible countries:
  • EU Member States (including overseas countries and territories)
  • non-EU countries: listed EEA countries and countries associated to the Single Market Programme or countries which are in ongoing negotiations for an association agreement and where the agreement enters into force
    before grant signature (Click here)
• Be an Alternative Dispute Resolution entity or a RAD Qualified entity designated by the EU Member States to carry out specific representative actions

Additional information

• Initial duration of the action: 24 months
• Contact: EISMEA-CONS-grants@ec.europa.eu

Useful

Guidelines: Click here

Other call documents: Click here

Executive Agency website: Click here

More information: Click here

• Total budget of the call: 1 million euro
• Funding rate: 75% of the total eligible costs