+33(0)1 42 54 60 64 |

contact@welcomeurope.com

Login

Single Market Programme – Call for proposals for action grants to provide financial contributions to ADR Bodies and RAD Qualified Entities – 2024

SMP – The Singlet Market Programme aims to support and strengthen the governance and functioning of the Single Market and thus it is a major contributor to growth, competitiveness, and employment.

2024-06-06
1 million euro
Close

Appeal framework

Call reference SMP-CONS-2024-ADR-RAD
Program Single Market Programme
Institution European Commission
Sectors Citizenship & Human Rights Justice, Security, Defence Other
Beneficiaries Association & NGO Local Authority & Affiliated Entity Professional organisation & network State administration & affiliated entities

Content reserved for subscribers

Call reference

SMP-CONS-2024-ADR-RAD



Register for free to access the content

Free access to all information

Priorities and funded actions

Objectives

  • To facilitate consumers’ access to effective and efficient alternative dispute resolution bodies
  • To build the capacity of qualified entities to efficiently protect consumers’ collective interests

Priorities

  • Priority 1: To raise awareness among consumers and traders and increase consumer trust in ADR and Representative Actions
  • Priority 2: To support cooperation among ADR and/or Qualified Entities at national, regional and EU levels
  • Priority 3: To increase accessibility of ADR, Representative Actions and Qualified Entities to consumers, including in a cross-border context
  • Priority 4: To protect vulnerable consumers
  • Priority 5: To focus on capacity building, expertise of staff
  • Priority 6: To use transparent and innovative digital tools, efficient case handling and good governance

Among financed actions

  • Awareness raising campaigns, communication activities and translations
  • Creating and supporting of networks among ADR entities and/or Qualified Entities
  • Development/procurement of case handling tools
  • Trainings for staff
  • Study visits to other ADR entities or Qualified Entities
  • Organisation of seminars to exchange best practices
  • Statistical analysis of consumers’ complaints
  • Studies or trainings on identifying mass harm situations, providing relevant legal and economic analyses in the context of representative actions and quantifying consumers’ damage

Eligibility

  • Be a legal person
  • Be a public or private entity
  • Be established in one of the eligible countries:
    • EU Member States (including overseas countries and territories)
    • non-EU countries: listed EEA countries and countries associated to the Single Market Programme or countries which are in ongoing negotiations for an association agreement and where the agreement enters into force
      before grant signature (Click here)
  • Be an Alternative Dispute Resolution entity or a RAD Qualified entity designated by the EU Member States to carry out specific representative actions

Additional information

  • Initial duration of the action: 24 months
  • Contact: EISMEA-CONS-grants@ec.europa.eu

Useful

Guidelines: Click here

Other call documents: Click here

Executive Agency website: Click here

More information: Click here

Financement
  • Total budget of the call: 1 million euro
  • Funding rate: 75% of the total eligible costs

Similar news

25 August 2021

Webinar Horizon Europe: Guide to prepare an accurate financial statement on time

Read the article

9 June 2021

Welcomeurope’s new service!

Read the article